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General
Release Notes
What's new in XY Sense: July 2024
Updates to PSL (May '24)
Updated Sensor Icons and Toolbar (May '24)
Building Level Access Controls (May '24)
Updates to Analytics filters and Data Processing (Mar '24)
Firmware release 2023.2 (Mar '24)
See all 32 articles
Announcements
Hub Max Sensors Update to Protocol - February 2022
Support
What support does XY Sense offer?
XY Sense Portal & Analytics
App Configuration
Alert configuration options and available metrics
Setting up and Managing Alerts
Configure organization metric defaults
Configure Building settings
Logging in for the first time
Navigating the XY Sense Portal
See all 9 articles
Proposed Sensor Layouts
Create a PSL
What information do I need to provide XY Sense for a Proposed Sensor Layout?
What type of scale should I provide?
How do I set the scale on a floor plan?
Sensor Positioning Best Practices
Phone Booths Best Practice
Space Mapping
What are Space Types and Groups? 📺
How do I map spaces? 📺
How do I map groups? 📺
How can I update a floorplan?
Duplicating a space
Analytics Use Cases
Executive Reporting Tips & Tricks
Expanding Graphical Tiles
How to schedule email reports
Export XY Sense Data
Occupancy & Utilization Definitions
Analytics Dashboard Definitions
Thresholds and Utilisation Introduction 📺
Capacity, Occupancy, and Fullness Introduction 📺
How is Utilization calculated?
Analytics Dashboards
Collaborative Spaces Utilization (Dashboard Spotlight) 📺
Indoor Air Quality and Comfort Standards
Introduction to Dashboards 📺
Popular Spaces (Dashboard Spotlight) 📺
Portfolio Report (Headcount)
Portfolio Utilization (Dashboard Spotlight) 📺
See all 13 articles
Technical
Setup Application within Microsoft Entra ID
How to setup OpenID Connect SSO for Azure AD
How to setup & manage SSO in XY Application
Getting started with the XY Sense API
How to obtain an API key
How to setup SAML2.0 SSO for Azure AD
See all 7 articles
Troubleshooting
Troubleshooting Commissioning
Deleting a sensor
What do the various coloured dots and icons mean?
Ensure the lens cap has been removed
Portal Issues - Web Error Logs
How to find saved Cognito passwords
See all 7 articles
Sensors, Hardware and Installations
Flex Sensors
How to install Flex Area Sensors
Entry Sensors
Entry Sensor Installation Heights
Entry Sensor Technical Specifications
Technical
Sim Card Requirements
Area Sensor Technical Specifications
Types of Hubs
Communications Hub Technical Specifications
Can the Cat5 Cables be extended?
Does the system integrate with IWMS or BMS solutions?
See all 7 articles
Installation Planning
Obstructions Calculator
Connecting to Customer's Provided Network
What does a rod mounted sensor look like?
Conducting a Site Walkthrough
Can I use PoE infrastructure?
What do I need to consider when choosing a Hub Location for signal?
See all 15 articles
Sensor Installation
Hub Installation Overview
Validating Floorplan & Sensor Location Accuracy Background
Sensor Installation (v1.1 into 1.0 Project)
1. Record the Sensor ID & Location
Is the sensor level?
2. Mounting Bracket Direction
See all 11 articles
Comissioning
Add a sensor location (area & entry)
Commissioning Process (Area)
Commissioning Overview
Sensor Geofencing
Maintenance
Troubleshooting an Offline Sensor
How to power cycle a hub
Replacing a V1.0 with V1.1 Sensor
Reseller Partners & New Projects
New Projects
Registering a new Project
What information do I need to provide XY Sense for an order?
Details to set up XY Sense as a vendor