Skip to main content
Portal & Analytics
Submit a request
How can we help?
Search our knowledge base for answers to common questions.
Planning an Installation
Planning a successful Implementation
Communications Hub Technical Specifications
XY Sensor Technical Specifications
Hub Max Sensors Update to Protocol - February 2022
What support does XY Sense offer?
Does the system integrate with IWMS or BMS solutions?
Sensor Positioning Examples
Registering a new Project
Details to set up XY Sense as a vendor
What information do I need to provide XY Sense for an order?
What information do I need to provide XY Sense for a Proposed Sensor Layout?
What type of scale should I provide?
See all 8 articles
Connecting to Customer's Provided Network
Sim Card Requirements
What does a rod mounted sensor look like?
Conducting a Site Walkthrough
Can I use PoE infrastructure?
See all 15 articles
Installing Sensors with no Hub
1. Record the Sensor ID & Location
2. Mounting Bracket Direction
3(a). Installing a Sensor - Suspended Ceiling
3(b). Installing a Sensor - Exposed Concrete
4. Record Sensor ID and Location
Hub Installation Overview
Types of Hubs
Installing the Hub to a wall or bulkhead
Installing the Hub using threaded rod
Troubleshooting an Offline Sensor
Replacing a V1.0 with V1.1 Sensor
Sensor Installation (v1.1 into 1.0 Project)
Replacing Sensor (Sensor Version 1.0)
Is the sensor level?
Can the Cat5 Cables be extended?
Add a sensor location
Deleting a sensor
What do the various coloured dots and squares mean?
Ensure the lens cap has been removed
XY Sense Portal & Analytics
Logging in for the first time
Navigating the XY Sense Portal
Introduction to Dashboards
Adding Users & Permissions
Introduction to Occupancy Dashboards (Entry Sensor)
Collaborative Spaces Utilization & Meeting Breakdown
Neighbourhood Balancing (Dashboard Spotlight) 📺
Neighbourhood Simulation (Dashboard Spotlight) 📺
Portfolio (Dashboard Spotlight) 📺
Predictive Utilisation (Dashboard Spotlight) 📺
See all 12 articles
Spaces and Groups
What are Space Types and Groups? 📺
How do I map spaces? 📺
How do I map groups? 📺
How can I change mapped spaces or groups? 📺
Duplicating a space
Export XY Sense Data
How is Utilisation calculated?
Portal Issues - Web Error Logs
Analytics Dashboard Definitions
How to find saved Cognito passwords
See all 8 articles
SSO - Single Sign On
How to setup & manage SSO in XY Application
How to setup SSO for Azure AD
How to setup SSO for Okta
Getting started with the XY Sense API
How to obtain an API key