Skip to main content
Installation
Commissioning
Portal & Analytics
Submit a request
Sign in
How can we help?
Search our knowledge base for answers to common questions.
General
Hardware
Communications Hub Technical Specifications
XY Sensor Technical Specifications
Annoucements
Hub Max Sensors Update to Protocol - February 2022
FAQ
What support does XY Sense offer?
Does the system integrate with IWMS or BMS solutions?
Quoting
FAQ
Sensor Positioning Examples
Registering a new Project
Details to set up XY Sense as a vendor
What information do I need to provide XY Sense for an order?
What information do I need to provide XY Sense for a Proposed Sensor Layout?
What type of scale should I provide?
See all 8 articles
Installation
Planning
Obstructions Calculator
Connecting to Customer's Provided Network
Sim Card Requirements
What does a rod mounted sensor look like?
Conducting a Site Walkthrough
Can I use PoE infrastructure?
See all 15 articles
Sensor Installation
Installing Sensors with no Hub
1. Record the Sensor ID & Location
2. Mounting Bracket Direction
3(a). Installing a Sensor - Suspended Ceiling
3(b). Installing a Sensor - Exposed Concrete
4. Record Sensor ID and Location
Hub Installation
Hub Installation Overview
Types of Hubs
Installing the Hub to a wall or bulkhead
Installing the Hub using threaded rod
Troubleshooting
Replacing a V1.0 with V1.1 Sensor
Sensor Installation (v1.1 into 1.0 Project)
Replacing Sensor (Sensor Version 1.0)
Is the sensor level?
Can the Cat5 Cables be extended?
Commissioning
Commissioning
Add a sensor location
Commissioning Process
Commissioning Overview
Troubleshooting
Troubleshooting Commissioning
Deleting a sensor
What do the various coloured dots and squares mean?
Ensure the lens cap has been removed
XY Sense Portal & Analytics
FAQs
Export XY Sense Data
Introduction
Logging in for the first time
Introduction to Dashboards
Navigating the XY Sense Portal
Adding Users & Permissions
How is Utilisation calculated?
Activity Thresholds
See all 13 articles
Spaces and Groups
How can I change mapped spaces or groups? 📺
Sensor Geofencing
Mapping Spaces
How do you easily duplicate a space?
How do I map spaces? 📺
How do I map groups? 📺
See all 7 articles
Dashboards
Collaborative Spaces Utilization & Meeting Breakdown
Neighbourhood Balancing (Dashboard Spotlight) 📺
Neighbourhood Simulation (Dashboard Spotlight) 📺
Portfolio (Dashboard Spotlight) 📺
Predictive Utilisation (Dashboard Spotlight) 📺
Utilisation Report (Weekly)
See all 12 articles
API
Getting started with the XY Sense API
How to obtain an API key