General

Release Notes

• Feature Release: Occupancy Alerts
• Updates to PSL (May '24)
• Updated Sensor Icons and Toolbar (May '24)
• Building Level Access Controls (May '24)
• Updates to Analytics filters and Data Processing (Mar '24)
• Firmware release 2023.2 (Mar '24)
• See all 33 articles

Announcements

• Hub Max Sensors Update to Protocol - February 2022

Support

• Bulk management of Space Types and Space Groups
• Serraview Integration - Linking spaces
• Occupancy Echo
• What support does XY Sense offer?

XY Sense Portal & Analytics

App Configuration

• Custom Headcount Reset
• Alerts - Use Cases and configuration recommendations
• Replays: Visualizing Occupancy Patterns within the workplace
• Displays - Set up and configuration
• Alert configuration options and available metrics
• Setting up and Managing Alerts
• See all 13 articles

Proposed Sensor Layouts

• Create a PSL
• What information do I need to provide XY Sense for a Proposed Sensor Layout?
• What type of scale should I provide?
• How do I set the scale on a floor plan?
• Sensor Positioning Best Practices
• Phone Booths Best Practice

Space Mapping

• What are Space Types and Groups? 📺
• How do I map spaces? 📺
• How do I map groups? 📺
• How can I update a floorplan?
• Duplicating a space

Analytics Use Cases

• Executive Reporting Tips & Tricks
• Expanding Graphical Tiles
• How to schedule email reports
• Export XY Sense Data

Occupancy & Utilization Definitions

• Analytics Dashboard Definitions
• Thresholds and Utilisation Introduction 📺
• Capacity, Occupancy, and Fullness Introduction 📺
• How is Utilization calculated?

Analytics Dashboards

• Artificial Intelligence - Opt-In process and FAQ
• Collaborative Spaces Utilization (Dashboard Spotlight) 📺
• IAQ data for WELL
• Indoor Air Quality and Comfort Standards
• Introduction to Dashboards 📺
• Popular Spaces (Dashboard Spotlight) 📺
• See all 15 articles

Technical

• XY Sense API – How It Works (Summary)
• How to setup a Google Calendar integration
• Setup Application within Microsoft Entra ID
• How to setup a Microsoft 365 Calendar Integration
• How to setup OpenID Connect SSO for Azure AD
• How to setup & manage SSO in XY Application
• See all 10 articles

Troubleshooting

• SSO Setup Troubleshooting Guide
• Platform Network & Connectivity Requirements
• Troubleshooting Commissioning
• Deleting a sensor
• What do the various coloured dots and icons mean?
• Ensure the lens cap has been removed
• See all 9 articles

Sensors, Hardware and Installations

Flex Sensors

• How to install Flex Area Sensors

Entry Sensors

• Entry Sensor Installation Heights
• Entry Sensor Technical Specifications

Technical

• Sim Card Requirements
• Area Sensor Technical Specifications
• Types of Hubs
• Communications Hub Technical Specifications
• Can the Cat5 Cables be extended?
• Does the system integrate with IWMS or BMS solutions?
• See all 7 articles

Installation Planning

• Information required for a quote
• Obstructions Calculator
• Connecting to Customer's Provided Network
• What does a rod mounted sensor look like?
• Conducting a Site Walkthrough
• Can I use PoE infrastructure?
• See all 16 articles

Sensor Installation

• Hub Installation Overview
• Validating Floorplan & Sensor Location Accuracy Background
• Sensor Installation (v1.1 into 1.0 Project)
• 1. Record the Sensor ID & Location
• Is the sensor level?
• 2. Mounting Bracket Direction
• See all 11 articles

Comissioning

• Add a sensor location (area & entry)
• Commissioning Process (Area)
• Commissioning Overview
• Sensor Geofencing

Maintenance

• Troubleshooting an Offline Sensor
• How to power cycle a hub
• Replacing a V1.0 with V1.1 Sensor

Reseller Partners & New Projects

New Projects

• Registering a new Project
• What information do I need to provide XY Sense for an order?
• Details to set up XY Sense as a vendor